GSB 7.1 Standardlösung

Customer and Citizen Services

Customer and Citizen Services are available to you as a focal point within the Luftfahrt-Bundesamt, Federal Aviation Office. We support you in case of questions or problems for which the Luftfahrt-Bundesamt is responsible, in particular for issues concerning air passenger's rights.


  • Acceptance of enquiries to the Luftfahrt-Bundesamt, Federal Aviation Office
  • Information according general enquiries and consultation
  • Forwarding of specialist inquiries within the Luftfahrt-Bundesamt, Federal Aviation Office
  • Consultation according to questions concerning air passenger's rights

Our Press Office will answer the enquiries from the media.

Additional Information


Postal address:
Customer and Citizen Services
D-38144 Braunschweig

Monday to Thursday from 10:00 a.m. to
13:00 p.m.

Phone: +49 531 2355 115
Fax: +49 531 2355 1196

Use of cookies

Cookies help us to provide our services. By using our website you agree that we can use cookies. Read more about our Privacy Policy and visit the following link: Privacy Policy