Customer and Citizen Services are available to you as a focal point within the Luftfahrt-Bundesamt, Federal Aviation Office. We support you in case of questions or problems for which the Luftfahrt-Bundesamt is responsible, in particular for issues concerning air passenger's rights.
Our Press Office will answer the enquiries from the media.
Customer and Citizen Services
Monday to Thursday from 10:00 a.m. to
Phone: +49 531 2355 115
Fax: +49 531 2355 1196