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Air Passengers Rights (refer to: Air Passengers Rights)

Air Passengers Rights

The Luftfahrt-Bundesamt (LBA) is the National Enforcement Body for air Passengers Rights in case of denied boarding, cancellation and long delay of flight and the rights of disabled persons and persons with reduced mobility. More

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Coronavirus: Information for air passengers

Due to the accelerated spread of the coronavirus and the resulting increased security measures and official directives in various countries and regions, there may currently be considerable restrictions on air traffic. More: Coronavirus: Information for air passengers …

Flybe ceased operations

The air carrier Flybe ceased flight operations on 04.03.2020. The air carrier filed for insolvency. More: Flybe ceased operations …

Insolvency proceedings against the assets of Germania has been opened

The air carrier Germania Fluggesellschaft mbH ceased operations on 05-02-2019. On 01-04-2019 insolvency proceedings against the assets of the aforementioned air carrier has been opened. More: Insolvency proceedings against the assets of Germania has been opened …

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Additional Information

Hotlines / Offices Hours

Customer and Citizen Services/ air passenger's rights
Phone: +49 531 2355 115
Fax: +49 531 2355 1197
Monday to Thursday
from 10:00 a.m. to 13:00 p.m.
air passenger's rights

Phone: +49 531 2355-4480
Fax: +49 531 2355-4498
Monday, Tuesday, Thursday:
09:00 a.m. to 15:00 p.m.
Wednesday: 12:00 noon to 15:00 p.m.
Friday: 08:00 a.m to 11:00 a.m.

Aircraft Registration
Phone: +49 531 2355-5404
Fax: +49 531 2355-5497 or -5498
Monday to Friday
from 10:00 a.m. to 12:00 noon
Aircraft Registration

Aviation Medicine
Phone: +49 531 2355-4680
Fax: +49 531 2355–4699
Monday to Friday
from 09:00 a.m. to 11:00 a.m.
Aviation Medicine

Phone: +49 531 2355-0
Fax: +49 531 2355-9099
Monday - Thursday: 08:00 a.m. to 15:00 p.m.
Friday: 08:00 a.m. to 14:00 p.m.

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