Customer and Citizen Services

Customer and Citizen Services are available to you as a focal point within the Luftfahrt-Bundesamt, Federal Aviation Office. We support you in case of questions or problems for which the Luftfahrt-Bundesamt is responsible, in particular for issues concerning air passenger's rights.

Additional Information


Customer and Citizen Services
Postal address:
Customer and Citizen Services
D-38144 Braunschweig

Monday, Tuesday and Thursday
from 10:00 a.m. to 13:00 p.m.

Phone: +49 531 2355 115
Fax: +49 531 2355 2599



  • Please note that communication with the LBA by email or fax is unencrypted. For reasons of data protection law, we therefore recommend that you use the post for inquiries that contain personal data.

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