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Customer and Citizen Services are available to you as a focal point within the Luftfahrt-Bundesamt, Federal Aviation Office. We support you in case of questions or problems for which the Luftfahrt-Bundesamt is responsible, in particular for issues concerning air passenger's rights.
Customer and Citizen Services
Postal address:
Luftfahrt-Bundesamt
Customer and Citizen Services
D-38144 Braunschweig
Hotline:
Monday, Tuesday and Thursday
from 10:00 a.m. to 13:00 p.m.
Phone: +49 531 2355 115
Fax: +49 531 2355 2599
email: fluggastrechte@lba.de
Cookies help us to provide our services. By using our website you agree that we can use cookies. Read more about our Privacy Policy and visit the following link: Privacy Policy