Luftfahrt-Bundesamt

Complaint Forms

Regulation (EC) No 261/2004 (Passengers rights in the event of denied boarding, cancellation and long delay)

An online form is available for submitting complaints regarding irregularities in compensation or assistance to passengers in the event of denied boarding, cancellation, long delay of the flight, downgrading or upgrading in accordance with Regulation (EC) No 261/2004.

Please complete the form in full. Please also enclose with your complaint copies of documents that may be relevant for the assessment of the facts and for providing evidence in possible administrative offence proceedings, e.g.

  • copies of your accounting documents and travel documents
  • copies of any correspondence you have already had with the company concerned
  • copies of receipts for the costs you are claiming for reimbursement.

Complaint Form

Please note that further processing of your complaint is only possible if we have all the information relevant to the decision on the facts of the case.

If you have any questions or problems with the online complaint form, please contact the Customer and Citizen Services of the Luftfahrt-Bundesamt.

Regulation (EC) No1107/2006 (Passengers' rights of disabled passengers and passengers with reduced mobility)

If you wish to submit a complaint relating to the rights of disabled passengers or passengers with reduced mobility under Regulation (EC) No 1107/2006, please use the complaint form provided by the Luftfahrt-Bundesamt.

If you wish to submit a complaint relating to the rights of disabled passengers or passengers with reduced mobility under Regulation (EC) No 1107/2006, please use the complaint form provided by the Luftfahrt-Bundesamt.

Complanint Form

Please also enclose with your complaint copies of documents that may be relevant for the assessment of the facts and for providing evidence in possible administrative offence proceedings, e.g.

  • copies of your accounting records and travel documents
  • copies of any correspondence you have already had with the company concerned, e.g. your pre-notification for needed special assistance.

Please note that further processing of your complaint is only possible if we have all the information relevant to the decision on the facts of the case.

If you have any questions or problems with the online complaint form, please contact the Customer and Citizen Services of the Luftfahrt-Bundesamt.

Information on the collection of personal data

Here you will find the Information on the collection of personal data (Articles 12 and 13 European General Data Protection Regulation (GDPR-General Data Protection Regulation)).

Additional Information

Contact

Customer and Citizen Services
Postal address:
Luftfahrt-Bundesamt
Customer and Citizen Services
D-38144 Braunschweig

Hotline:
Monday to Thursday from 10:00 a.m. to 13:00 p.m.

Phone: +49 531 2355 115
Fax: +49 531 2355 2599

email: fluggastrechte@lba.de

Notice


Please note that communication with the LBA by email or fax is unencrypted. For reasons of data protection law, we therefore recommend that you use the post for inquiries that contain personal data.

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