Customer and Citizen Services

Customer and Citizen Services are available to you as a focal point within the Luftfahrt-Bundesamt, Federal Aviation Office. We support you in case of questions or problems for which the Luftfahrt-Bundesamt is responsible, in particular for issues concerning air passenger's rights.

Our Press Office will answer the enquiries from the media.

Additional Information


Customer and Citizen Services
Postal address:
Customer and Citizen Services
D-38144 Braunschweig

Monday to Thursday from 10:00 a.m. to 13:00 p.m.

Phone: +49 531 2355 115
Fax: +49 531 2355 2599


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