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Here you will find further information of the Luftfahrt-Bundesamt for Air Passengers:
Customer and Citizen Services
fluggastrechte@lba.de
Postal address:
Luftfahrt-Bundesamt
Customer and Citizen Services
D-38144 Braunschweig
Hotline:
Monday to Thursday from 10:00 a.m. to 13:00 p.m.
Phone: +49 531 2355 115
Fax: +49 531 2355 1197