Customer and Citizen Services / Consumer Protection

Customer and Citizen Services are available to you as a focal point within the Luftfahrt-Bundesamt. We support you in case of questions or problems for which the Luftfahrt-Bundesamt is responsible, in particular for issues concerning air passenger's rights.


Ihr Kontakt zum Bürger-Service-Center

 Tasks 

  • Acceptance of enquiries to the Luftfahrt-Bundesamt
  • Information according general enquiries and consultation
  • Forwarding of specialist inquiries within the Luftfahrt-Bundesamt
  • Consultation according to questions concerning air passenger's rights
  • Information in terms of the enforcement of air passenger's rights according to the Regulation (EC) No. 261/2004
  • Handling of air passenger's complaints


Our Press Office will answer the enquiries from the media.


Stand: 02.07.2008
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