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Customer and Citizen Services

Customer and Citizen Services are available to you as a focal point within the Luftfahrt-Bundesamt, Federal Aviation Office. We support you in case of questions or problems for which the Luftfahrt-Bundesamt is responsible, in particular for issues concerning air passenger's rights.

Tasks 

  • Acceptance of enquiries to the Luftfahrt-Bundesamt, Federal Aviation Office
  • Information according general enquiries and consultation
  • Forwarding of specialist inquiries within the Luftfahrt-Bundesamt, Federal Aviation Office
  • Consultation according to questions concerning air passenger's rights

Our Press Office will answer the enquiries from the media.

Release: 2017.01.01

Additional Information

Contact

Contact:
Customer and Citizen Services

Postal address:
Luftfahrt-Bundesamt
Customer and Citizen Services
D-38144 Braunschweig

Hotline:
Monday to Thursday from 10:00 a.m. to 13:00 p.m.

Phone: +49 531 2355 115
Fax: +49 531 2355 1196
e-mail: buergerinfo@lba.de

More: Contact …

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